Privacy Policy
Last updated: September 2026
William Hall & Co. is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, use our services or visit our website.
For the purposes of UK data protection law, William Hall & Co. is responsible for the personal information described in this policy.
1. Information We Collect
We may collect and process personal information that you provide to us when you:
contact us by telephone, email, through our website or in person;
make an enquiry about a property;
request or arrange a property viewing;
ask us to value, market, sell or let a property;
instruct us to provide estate agency or related property services;
request information concerning properties or our services;
arrange or enquire about surveys, inspections, valuations or other property-related services; or
otherwise correspond or do business with us.
The information we collect may include your name, address, telephone number, email address and details relating to your property requirements, property ownership, proposed transaction or enquiry.
Where necessary in connection with a property transaction or our legal obligations, we may also need to collect additional information from you.
2. How We Use Your Personal Information
We may use your personal information to:
respond to your enquiries;
communicate with you about properties in which you have expressed an interest;
arrange and manage property viewings;
communicate with buyers, prospective buyers, tenants, prospective tenants, vendors and landlords;
arrange valuations, surveys, inspections and other property-related appointments;
market, sell, purchase, let or manage properties where we have been instructed to do so;
provide information and services you have requested;
administer and manage our relationship with you;
maintain appropriate records of enquiries, viewings and property transactions;
communicate with solicitors, surveyors, contractors and other professional advisers where necessary in connection with a property or transaction;
comply with our legal and regulatory obligations; and
protect our legitimate business interests and establish, exercise or defend legal claims where necessary.
We will only use your personal information where we have a lawful basis for doing so.
Depending upon the circumstances, this may be because the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract; because it is necessary to comply with a legal obligation; because it is necessary for our legitimate interests in operating our estate agency business and providing property services; or because you have given your consent where consent is required.
3. Property Enquiries and Website Forms
When you submit an enquiry through our website, we will use the information you provide to respond to your enquiry and provide the property information or service you have requested.
For example, if you enquire about a property, we may use your name, email address and telephone number to contact you regarding that property and to arrange a viewing where requested.
Please do not provide sensitive personal information through a general website enquiry form unless we specifically request it.
4. Sharing Your Information
We do not sell your personal information.
Where necessary to provide our services or progress a property transaction, we may share relevant personal information with third parties such as:
property owners, landlords, vendors, buyers or tenants where appropriate;
solicitors and conveyancers;
surveyors, valuers and other property professionals;
contractors and service providers;
IT, website, email and other technology providers;
professional advisers; and
government bodies, regulators, law enforcement agencies or other organisations where we are legally required to do so.
We will only share information that is reasonably necessary for the relevant purpose.
5. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements and dealing with any potential legal claims.
The appropriate retention period will depend upon the nature of our relationship with you, the services provided and any applicable legal or regulatory requirements.
Where information is no longer required, it will be securely deleted or disposed of in accordance with our data-retention practices.
6. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data-protection safeguards are in place.
7. Website Analytics
Our website uses Google Analytics to help us understand how visitors use the website and to improve its performance and content.
Google Analytics may collect information such as pages visited, approximate location, device and browser information, how a visitor arrived at the website and how visitors interact with the site.
Google Analytics uses cookies and similar technologies. Analytics cookies will only be used where you have given your consent through our website’s cookie controls. Further information is available in our Cookie Policy.
8. International Transfers
Some technology providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.
9. Your Data Protection Rights
Depending upon the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of the way we process your information in certain circumstances;
object to certain processing of your personal information;
request transfer of your information in certain circumstances; and
withdraw your consent at any time where we rely upon consent to process your information.
These rights are not absolute and may depend upon the circumstances and the lawful basis on which we process your information.
You have the right to object to processing based on our legitimate interests in certain circumstances.
If you wish to exercise any of your data protection rights, please contact us using the details below.
10. Complaints
If you have concerns about how we use your personal information, please contact us in the first instance so that we have an opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Further information is available from the Information Commissioner’s Office.
11. Other Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites, and you should review their privacy information separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations or the way we process personal information.
The date shown at the top of this policy indicates when it was last updated.
13. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
William Hall & Co
The Estate Office
Hawarden
Flintshire
CH5 3NX
Telephone: 01244 531 547
Email: enquiries@williamhallandco.com